EHE Light
Owner: Global Hair Trade SLU
N.I.F.: ESB54953203
Address: Av Fotografo Francisco Cano 77A Alicante, España 03540
Contact email: info@ehelight.es
Website: https://ehelight.es
This policy sets out the conditions for delivery, cancellation, returns and refunds for products purchased through ehelight.es.
Orders placed on ehelight.es are prepared and dispatched from Spain.
For orders delivered to mainland Spain, the usual delivery time is 24 working hours when the order is placed before 16:00, provided the product is in stock and there are no external transport issues.
For orders placed after 16:00, at weekends, on public holidays or during periods of high demand, the preparation and delivery time may be longer.
For orders outside mainland Spain, the Balearic Islands, the Canary Islands, Ceuta, Melilla or international destinations, the usual delivery time may vary depending on the destination, the carrier, customs clearance and the availability of the service. As a guide, delivery may take between 2 and 5 working days for certain European destinations, although this time may vary.
EHE Light is not responsible for delays caused by circumstances beyond the company’s control, such as carrier issues, errors in the address provided by the customer, the recipient being absent, force majeure, customs procedures or periods of high logistics demand.
Shipping costs will be shown during checkout, before you confirm your order.
In the case of special promotions, offers or free shipping, the applicable conditions will be stated on the website, on the product page or during checkout.
Offers published on ehelight.es are valid while they are visible on the website, unless another date or condition is expressly stated.
The customer is responsible for providing a complete, correct and up-to-date delivery address.
If the order cannot be delivered because of incorrect or incomplete details, or because the recipient is repeatedly absent, the customer may be charged the additional costs of redelivery, return or handling.
If the customer refuses delivery of the order without good reason, EHE Light may deduct the shipping, return and handling costs incurred from the refund.
The customer may request to cancel their order within 30 minutes of placing it, by writing to:
If the order is already being prepared, handled or dispatched, cancellation cannot be guaranteed.
Once the request has been received, EHE Light will confirm by email whether the cancellation was possible. If the cancellation is accepted, the refund will be made using the same payment method used for the purchase, within approximately 24 to 72 working hours, without prejudice to the internal processing times of each bank or payment platform.
In accordance with current regulations, the customer has 15 calendar days from the date the order is received to request the return of a product bought on ehelight.es.
To start a return, the customer must first contact EHE Light by writing to:
Returns sent without prior notice or without the return instructions provided by the company will not be accepted.
For a return to be accepted, the product must meet the following conditions:
The product must be in perfect condition, unused, unhandled and undamaged, with all its accessories, packaging, labels, seals, manuals and original items included.
The product must be sent properly protected in sturdy packaging, to avoid damage in transit.
The customer must include a copy of the invoice or proof of purchase, together with the details needed to identify the order.
For reasons of hygiene, safety and quality control, returns will not be accepted for products that have been used, opened, handled or damaged, or whose original packaging is not in suitable condition.
EHE Light sells professional products related to systems for applying, fixing and removing extensions.
For reasons of hygiene, safety, traceability and product preservation, returns will not be accepted for adhesives, removers, liquids, consumables or similar products once they have been opened, unsealed, handled or used.
Returns will also not be accepted for devices or accessories that show signs of use, wear, incorrect handling, damage from misuse or missing original packaging items.
When the return is requested at the customer’s own decision and not because of an error by EHE Light, the cost of shipping the return will be borne by the customer.
For mainland Spain, EHE Light may offer a home collection option at an additional cost, which will be communicated to the customer before it is arranged.
The customer may also send the parcel by their own means, using a tracked delivery service. In this case, the shipping cost will not be refundable.
Outside mainland Spain, the customer must send the parcel by their own means and bear the corresponding costs.
If the customer receives a defective, damaged or incorrect product, they must contact EHE Light within a maximum of 48 hours of receiving the order, by writing to:
The customer must include the order number, a clear description of the problem and photos or videos showing the condition of the product, the packaging and the shipping label.
Once the problem has been reviewed, EHE Light may offer a replacement, repair, collection, redelivery or refund, as appropriate in each case.
Damage caused by incorrect use, improper handling, lack of maintenance, non-professional application, drops, knocks, exposure to unsuitable temperatures or failure to follow the instructions for use will not be considered a manufacturing defect.
Once the returned product has been received at our premises, EHE Light will check its condition.
If the return is accepted, the refund will be made using the same payment method used for the purchase.
The refund will be made as soon as possible and, in any case, within the applicable legal period from receipt and verification of the returned goods.
If the reason for the return is not attributable to EHE Light, only the price of the returned product will be refunded. The initial shipping costs, return costs, customs costs and additional services will not be refundable, unless required by applicable law or in the case of an error attributable to the company.
EHE Light reserves the right to refuse a refund if the returned product does not meet the conditions set out in this policy.
For international shipments, the customer is responsible for providing the details needed for delivery and, where applicable, for customs clearance.
Any taxes, duties, import fees, clearance costs or administrative charges that apply in the destination country may be the customer’s responsibility, unless expressly stated otherwise during checkout.
EHE Light is not responsible for delays arising from customs procedures.
EHE Light products are designed for professional use. The customer must always read and follow the instructions for use, safety, storage and maintenance supplied with the product.
EHE Light is not responsible for damage, unwanted results or incidents arising from incorrect use, non-professional application, improper storage or failure to follow the instructions provided.
For any query about shipping, returns or refunds, you can contact our customer service team:
EHE Light
Email: info@ehelight.es
Website: https://ehelight.es
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