Orders placed on ehelight.es are prepared and dispatched from Spain.
For orders delivered to mainland Spain, the usual delivery time is 24 working hours when the order is placed before 16:00, provided the product is in stock and there are no external transport issues.
For orders placed after 16:00, at weekends, on public holidays or during periods of high demand, the preparation and delivery time may be longer.
For orders outside mainland Spain, the Balearic Islands, the Canary Islands, Ceuta, Melilla or international destinations, the usual delivery time may vary depending on the destination, the carrier, customs clearance and the availability of the service. As a guide, delivery may take between 2 and 5 working days for certain European destinations, although this time may vary.
EHE Light is not responsible for delays caused by circumstances beyond the company’s control, such as carrier issues, errors in the address provided by the customer, the recipient being absent, force majeure, customs procedures or periods of high logistics demand.
Shipping costs will be shown during checkout, before you confirm your order.
In the case of special promotions, offers or free shipping, the applicable conditions will be stated on the website, on the product page or during checkout.
Offers published on ehelight.es are valid while they are visible on the website, unless another date or condition is expressly stated.
The customer is responsible for providing a complete, correct and up-to-date delivery address.
If the order cannot be delivered because of incorrect or incomplete details, or because the recipient is repeatedly absent, the customer may be charged the additional costs of redelivery, return or handling.
If the customer refuses delivery of the order without good reason, EHE Light may deduct the shipping, return and handling costs incurred from the refund.
For international shipments, the customer is responsible for providing the details needed for delivery and, where applicable, for customs clearance.
Any taxes, duties, import fees, clearance costs or administrative charges that apply in the destination country may be the customer’s responsibility, unless expressly stated otherwise during checkout.
EHE Light is not responsible for delays arising from customs procedures.
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